| Linking customer participation to employee work-to-family enrichment: The role of job crafting and OBSE |
Received:October 08, 2017 Revised:October 08, 2017 |
Key Words: Work-family enrichment; Customer participation; Job crafting; Organization-based self-esteem (OBSE) |
| Author Name | Affiliation | | Raymond Loi | University of Macau | | Angela J. Xu* | Jinan University | | Cheris W.C. Chow | University of Macau | | Wilco W.H. Chan | The Hong Kong Polytechnic University |
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Abstract: |
| Building on social learning theory and work-family enrichment theory, this study examines job crafting as the mediator between customer participation and employee work-to-family enrichment, and organization-based self-esteem (OBSE) as the moderator on this indirect relationship. Using two-wave survey data collected from hotel employees, we found that customer participation enriches employees’ family role through relational crafting. Moreover, OBSE accentuates the positive linkage between customer participation and employees’ relational crafting, and subsequently their work-family enrichment. The results contribute to research on work-to-family enrichment and job crafting, and carries important implications for organizations to support employees’ job crafting and work-to-family enrichment. |
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