| Trust Develops from Scratch: An Experience Sampling Study of the Impact of Leader Interactional Justice, Newcomer Agreeableness and Anxiety |
Received:October 12, 2017 Revised:October 12, 2017 |
Key Words: trust; interactional justice; anxiety; agreeableness, experience sampling method |
| Author Name | Affiliation | | Serena Changhong Lyu* | Shanghai University of Finance and Economics | | Don Ferrin | Singapore Management University | | Ronald Bledow | Singapore Management University | | Devasheesh Bhave | Singapore Management University |
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Abstract: |
| Integrating Social Exchange Theory and findings from emotion literature, we intend to understand the affective mechanism underlying the development process of newcomer trust in leader. With 996 daily responses from the first ten consecutive workdays after newcomers joined the organizations, the study demonstrated that leader interactional justice led to higher newcomer trust through low levels of leader-triggered newcomer anxiety. Furthermore, leader interactional justice interacted with newcomer agreeableness to impact the extent to which anxiety level was reduced during the first ten workdays. Newcomer anxiety reduction promoted newcomer trust improvement, which in turn led to higher newcomer trust in leader. |
