| Dynamics of Volunteer Performance: Developing and Testing a Moderated Mediation Model |
Received:October 15, 2017 Revised:October 15, 2017 |
Key Words: volunteers, daily job performance, daily positive affect at work, daily work engagement, daily challenge demands, intra-individual effect |
| Author Name | Affiliation | | Xueqing Fan* | Renmin University of China | | Jinlong Zhu | Renmin University of China | | Zhaoli Song | Renmin University of China | | Kan Shi | Renmin University of China |
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Abstract: |
| Volunteer performance tends to fluctuate substantially over time. However, such performance dynamics have long been overlooked in the volunteerism literature. To disclose the volunteer performance dynamics, we developed a model explaining how and when volunteers’ positive affect at work influence their daily performance. We tested our model using longitudinal data collected from 500 volunteers (total of 4,537 observations) at an expo activity in China. The results suggested that volunteers’ positive affect at work on the prior day was positively associated with their daily task and contextual performance, and those relationships were mediated by daily work engagement. Moreover, the mediation effects were stronger on the days when volunteers experience a higher level of challenge demands. Finally, we discussed implications of our findings about the covariations between volunteers’ positive affect and performance. |
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