| CSR, Employee Exhaustion and Turnover Intention： The Perspective of the Conservation of Resources Theory |
Received:October 15, 2017 Revised:October 15, 2017 |
Key Words: Corporate Social Responsibility; Emotional Exhaustion; Organizational Pride; Belongingness; Job Meaningfulness; |
| Author Name | Affiliation | | shan xue | Sun Yat-Sen University | | Lin Zhang* | Sun Yat-Sen University | | Hong hui Chen | Sun Yat-Sen University |
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Abstract: |
| Employees especially frontline employees may easily suffer from emotional exhaustion in service industry such as hospitality industry. Therefore, how to mitigate employees’ emotional exhaustion has been the significant problem to corporate managers. Yet, because extant research on micro CSR has been primarily focused on the employees’ attitudes and behaviors, we still know relatively little about CSR can help lower emotional exhaustion. Consequently, drawing on the conservation of resources theory perspective, our study aims to investigate the mediation mechanisms of which CSR influence employee emotional exhaustion and its subsequent outcomes. We posit that CSR initiatives enhance organizational pride, belongingness and job meaningfulness, all of which are argued to influence employees’ emotional exhaustion. We also assume that emotional exhaustion has a negative impact on turnover intention. However, these relationships were predicted to vary in strength. Data are presented from 180 frontline employees in hospitality industry in China. Results, which, supported our theoretical framework, are discussed in terms of their implications for both our understanding of CSR and emotional exhaustion, as well as the conservation of resources theory more generally. |
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